FAQ

Below is a list of frequently asked questions and answers.

What if we don't book all the slots in a room?
Don’t worry, you do not need to fill a room to book your slots. You may have others join your room if slots are available, but the more people you have the greater your chance to escape! If you prefer to have the room only reserved for your group, you will need to purchase at least 9 bookings for that specific game. If you have 1-3 players, you can join a booking that has slots available.

When should we arrive?
We like to do a few fun things with your group before entering the game. We ask everyone in the group to arrive 15 minutes early to give you time to check-in and get prepped for the best escape experience of your life!

Is there a minimum or maximum number of players?
All of our escape games have a minimum of 4 players and a maximum of 10-12 players (depending on booking as one group or multiple). If you have 1-3 players, you can join a booking that has slots available. If you have 12+ people in your group, feel free to book two games or give us a call to arrange the details!

Are you really locked in a room?
No! We can’t legally do that! Plus, your safety is our top priority. You have the option to leave the escape room at any time in case of bathroom emergency or otherwise. We do encourage everyone to stay in the room for the full time allotted for your best experience possible.

Is there an age limit?
Nope! Anyone can play! We recommend an adult to accompany children under the age of 13. All members must fill out a waiver that can be signed by a parent or guardian if under the age of 18. Call or email us if you have questions or need this waiver emailed to you. If you have any children under the age of 10 then please contact us before booking if playing the Mad Scientist or Quarantine themed rooms. We have a few details to go over with about the games that can affect your decision to play.

Are tickets refundable?
Sorry, but all sales are final. If you have a last minute illness or emergency, we recommend you give/sell your tickets to another person. Game bookings are not name specific.

Can we add people to our group?
Yes, if there are slots available. You can add them online up to the time your game starts or we will add them for you at Extreme Escape Games. Keep in mind, the maximum for multiple groups is 10 and the maximum for one group could be 12.

I don’t see a booking for the day and time we prefer, can we create a time slot?
Hopefully! Just give us a ring at 615-332-5535. We will do our best to work with you and get your group in here at the time that best suits you for the specific game you want to experience.

1735 Galleria Blvd Suite 1015
Franklin, TN 37067